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Software Help Request

Have a Software Support subscription and need some tech help? Just fill out the form below and an ArtSystems expert will be in touch.

Our support hours are Monday to Friday, 6 AM to 6 PM EST (New York City) time, or 11 AM to 11 PM GMT (London). If you don’t hear from us within that time, please shoot us an email with the subject ‘SECOND REQUEST’. We’re here to help!

To renew subscription:

+1 212 620 5500 ext. 1

For other product user guides:

+1 212 620 5500 ext. 2

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Product Information

Mac: from the A5 menu, choose Help > About Windows: from the A5 menu, choose Window > About

System Information

How to check which version of the Windows operating system you are running:
Click the Start button, type winver in the search box, and then press Enter. If this doesn't work on your computer, you might be running a previous version of Windows. To check, click Start, click Run, type winver, and then press Enter.

Is the Operating System 64 bit?
Are you connected to a network?

Problem Description

Did you receive an error message?
(ex: 'Error 3279' appears on the screen)